SKILLS FOR ADMINISTRATIVE OFFICERS TRAINING

Skills for administrative assistants training will enhance the delegates proficiency in interpersonal skills, phone etiquette, computer applications, writing and common administration procedures. This unique workshop has been specifically designed for administrative assistants to obtain current knowledge and competencies in the practice of this demanding profession. The focus is on practical skills, tools and techniques to improve productivity, build a winning team with management and peers, and maximize value to your organization.

Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with or report to, at the very least, we should be able to interact positively with them.

The biggest influence on job satisfaction is our relationship with others.
This skills for administrative assistants workshop is designed for those in support positions to help them improve their everyday performance in an office environment.
The two days will help you improve your communications skills, make a good first
impression, and develop personal management skills.

SKILLS FOR ADMINISTRATIVE OFFICERS TRAINING LEARNING OUTCOME

At this program’s conclusion, participants should be able to:

• Describe appropriate office dress.
• Demonstrate knowledge of professionally answering the phone, transferring a call, placing a caller on hold, and leaving voice messages.
• List steps for dealing with difficult people.
• Describe the communication process.
• Explain barriers to listening and how to overcome them.
• Demonstrate the use of open-ended and closed questions.
• Rephrase blunt messages for better communication.
• Apply techniques for dealing with angry or upset people.
• Describe basic time-management skills.
• Develop an action plan to improve communication skills.

PERSONAL IMPACT

• Understand your roles and responsibilities
• Become better at business administration and office management
• Discover the ways to plan and organize executive meetings
• Understand time-management and record-keeping
• Gain the trust by your skills to handle the company’s finances and allocate petty cash

ORGANIZATIONAL IMPACT

• Seamless workflow of the operations in the organisation
• Clarity in roles and responsibilities of the administrative staff
• Smooth flow of communication amongst the employees
• Better conflict management

JK Michaels institute also offers other products and courses, including SKILLS FOR CLERICAL OFFICERS COURSE, SKILLS FOR CLERICAL OFFICERS, CERTIFIED INTERNATIONAL ADMINISTRATIVE PROFESSIONAL, ACHIEVING ADMINISTRATIVE EXCELLENCE TRAINING, and SKILLS FOR ADMINISTRATIVE ASSISTANT.