SKILLS FOR CLERICAL OFFICERS

Skills For Clerical Officers course is intended for employees who want to improve their productivity and work practices. It will help them improve their skills and give them the tools they need to become a more effective team member. First, delegates will look at the skills and characteristics required for successful clerical workers. Then, with the help of time management tips, they can identify areas for improvement in their current working practices, plan and prioritise work, and manage office resources. Because the clerical staff is frequently called upon to organise meetings, delegates will learn what is expected of them to ensure that they are appropriately managed, run smoothly, and use the participants’ time efficiently and effectively.
Internal and external relations and working well as a team member will be discussed when discussing customer service and telephone skills.
Clerical officers in the health and social care sectors oversee the movement of patient records and appointments. They may be in charge of creating new patient files, scheduling appointments, and compiling health statistics. They work in a variety of settings, including the community and hospitals.
The clerical officer training will enhance the delegate’s interpersonal skills, phone etiquette, computer applications, writing, and standard administration procedures.
This course was developed by JK Michaels Institute for clerical officers to focus on practical skills, tools, and techniques for increasing productivity, collaborating with management and peers to form a winning team, and adding value to your organisation.

In many areas, the work of a clerical officer is crucial. The Efficient Clerical Officer training is designed for staff members who want to better their working methods and increase their efficiency. In addition, they will be given how to develop their abilities and become better team players.

Delegates will examine the abilities and traits required of effective secretaries.

Delegates will also learn what is expected of them to ensure that meetings are appropriately organised, run smoothly, and are an efficient and productive use of the participants’ time because administrative personnel are frequently asked to plan meetings.

All occupations need effective communication; thus, this course will help participants enhance their written communication abilities while boosting their self-assurance and interpersonal skills.

Despite not frequently appearing as a clerical officer, offering excellent customer service is crucial. You serve as the “face” of your business and its representative when interacting with the public. When you annoy consumers and customers, the company as a whole suffers. In your capacity as a clerical officer, you must:

• Engage in active listening to others and make an effort to comprehend their needs and viewpoints.
• Recognise the actions and procedures you must follow and have the ability to explain them to consumers effectively.
• When necessary, be stern; speak with confidence and authority.
• Be kind and respectful at all times, regardless of the circumstances.

Internal and external interactions and cooperating well with others will be covered while discussing customer service and telephone abilities.

SKILLS FOR CLERICAL OFFICERS COURSE LEARNING OUTCOME

Participants who complete the Skills For Clerical Officers Course will be able to:

• Know how to plan and organise their work to deliver results more effectively.
• Recognize the significance of providing excellent customer service in the public sector.
• Have more faith in your ability to communicate effectively with individuals and groups.
• Recognize the importance of effectively contributing to the team.
• Have thought about their career and personal development goals.

PERSONAL IMPACT

• Understand your roles and responsibilities
• Become better at business administration and office management
• Discover the ways to plan and organize executive meetings
• Understand time-management and record-keeping
• Gain the trust by your skills to handle the company’s finances and allocate petty cash

ORGANIZATIONAL IMPACT

• Seamless workflow of the operations in the organisation
• Clarity in roles and responsibilities of the administrative staff
• Smooth flow of communication amongst the employees
• Better conflict management

JK Michaels institute also offers other products and courses, including SKILLS FOR CLERICAL OFFICERS COURSE, CERTIFIED INTERNATIONAL ADMINISTRATIVE PROFESSIONAL, ACHIEVING ADMINISTRATIVE EXCELLENCE TRAINING, and SKILLS FOR ADMINISTRATIVE ASSISTANT.