ISO/IEC 20000 IT SERVICE MANAGEMENT

ISO/IEC 20000 IT Service Management training qualification is to confirm whether the candidate has achieved sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply their knowledge to a range of activities that would support organizations in conforming to the requirements of ISO/IEC 20000-1 and achieving and retaining ISO/IEC 20000 certification.

You will sit your Practitioner exam on the last day of this course

Course Overview

Course Objectives/Outlines

Who Should Attend?

EXAM Prerequisites

Course Overview

Course Objectives/Outlines

Who Should Attend?

EXAM Prerequisites

COURSE BENEFITS

Key Features

Personal Impact

Certify your ability to:

Understand, identify and explain the potential issues regarding applicability, eligibility and scoping to assist in certification readiness assessment and certification audits as well as advising on the implementation of continual improvement processes.
Produce a gap analysis supported by an improvement and implementation plan.
Describe the scope, aims and use of the ISO/IEC 20000 specification and code of practice, through an understanding of the roles of the component parts of the standard.
Recognize the need to plan and report on the IT services schedule conduct regular reviews, assessments and audits and plan for continual service improvement.
ISO/IEC 20000 certifies an individual as an IT Service Management

Organizational Impact

In this training, you will have the opportunity to learn more in-depth about the ISO/IEC 20000 standard and also how your organization can benefit from implementing it. Our discussion will follow the direction of how this standard can help organizations towards achieving their business objectives, as well as reduce incidents and lower costs.

Main points covered:

IT services and business alignment improvements
Reductions in incidents and improved incident management
Improving the organization’s image and credibility
It also gives your organisation a competitive advantage, as it demonstrates your reliability and high quality of service.
Improving cost management, leading to financial savings

Testimonials

I gained satisfactory insight into inventory management.

The program covered the identified gap currently experienced on scheduling.

JK Michaels has done wonderfully well in the presentation of lectures.

I really appreciate the training and it will make me to be more proactive in my job and also to eliminate waste in the cause of my duty.

Course Name	Duration	Course Date	Location	Delivery Method	Course Fee	REGISTER
ISO/IEC PRACTITIONER TRAINING	2 days	FEBRUARY 10TH-11TH	IKEJA WEEKDAY	CLASSROOM/VIRTUAL	N200,000	ENROLL NOW
ISO/IEC 20000 IT SERVICE MANAGEMENT	2 DAYS	APRIL 13TH-14TH	IKEJA WEEKDAY	CLASSROOM/VIRTUAL	N200,000	ENROLL NOW
ISO/IEC 20000 IT SERVICE MANAGEMENT	2 DAYS	JUNE 9TH-10TH	IKEJA WEEKDAY	CLASSROOM/VIRTUAL	200,000	ENROLL NOW
ISO/IEC 20000 IT SERVICE MANAGEMENT	2 DAYS	AUGUST 25TH-26TH	IKEJA WEEKDAY	CLASSROOM/VIRTUAL	200,000	ENROLL NOW
ISO/IEC 20000 IT SERVICE MANAGEMENT	2 DAYS	SEPTEMBER 25TH-26TH	IKEJA WEEKDAY	CLASSROOM/VIRTUAL	200,000	ENROLL NOW

Why JK Michaels

Academic Excellence

You will gain practical,useful and impactful skills from our experienced faculties.

CONSULTANTS: Our consultants are Practical, Professional,Experienced, Licensed & Effective personnel with minimum experience of over 25years.
CONSULTANT RATING: 96% of our training consultants scored A+ rating from our customers in 2020

INTERNATIONAL ACCREDITATION

JK Michaels joins the prestigious group of organizations approved by Project management institute USA,American Academy of Project Management (USA),Scrum Study institute USA, to provide world class Effective project management training; After a rigorous audit of our curriculum design, delivery, facilitators, and content of our courses.

We are also accredited by government as a management training and consulting firm.In addition to other international institutes including :International institute of Business analysis(IIBA);(APMG)Association of Project Management Group;International institute of Six Sigma Certification;Peoplecert,Clover Health and Safety,Nebosh,Pregen Business School Atlanta,Simplilearn;International institute of Supply Chain Management (UK).
JK Michaels is in alignment with International Standard in Quality and Safety

WORLD CLASS REPUTATION

We are committed on delivering on our customers trust.

CUSTOMER RATING: 95% of our customers rated JK Michaels program excellent and of great value compared to what they pay.
REFERRALS: 95% of our business comes from referrals.
TRUST: Our customer retention rate is 95%.
TRACK RECORD: In year 2019, 96.4% of our customers rated JK Michaels as EXCELLENT.

UNIQUE LEARNING AND CONSULTING SOLUTION

Excitingly different, action learning system focused on improving talents & impacting bottom-line results.

JK MICHAELS LEARNING SYSTEM™ : Practical Action Learning + fun + intellectual intensity = Uncommon Performance
JK MICHAELS CONSULTING SYSTEM™ : Excellent project +process +People + Technology = Uncommon Performance .
CONDUCIVE LEARNING ENVIRONMENT: 99% of our customers rate our facility conducive serene and secure with unmatched technology, gourmet lunch, free refreshment, and WIFI.

CORPORATE IMPACT

After undergoing our training, our customers reported a minimum of 35% boost in their productivity,70% of them get promoted to a higher level at work, 98.5 % pass professional exam at their first sitting and 100% get to network and share experience with employers and top management.

DEDICATED CUSTOMER SERVICE

We promise to support you until you succeed.

COURTESY: You are assured of a courteous and friendly customer service that will work with you until you succeed.
RESPONSIVENESS: We guarantee that your enquiries will be responded to, in three minutes.

INTERNATIONAL THOUGHT LEADERSHIP

Extensive topical resources, white paper, articles.