EMOTIONAL INTELLIGENCE TRAINING

Emotional intelligence Training, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but your EQ, your ability to connect with others and manage the emotions of yourself and others, will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. 

When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence. This course will give you the EQ edge.

EMOTIONAL INTELLIGENCE TRAINING

LEARNING OUTCOME

What you will achieve

• An understanding of the importance of using Emotional Intelligence
• The ability to create an environment for productive work relationships
• A model to guide your responses to challenging situations
• An approach for more intentional actions
• The ability to self-motivate while tempering negative responses
• Team communication skills for running effective meetings, decision-making, and creative problem-solving
• One-on-one communication skills for constructive feedback and conflict management
• The opportunity to practice applying tools and skills through individual and group exercises
• The confidence to deal with resistance and negativity
• The ability to demonstrate leadership qualities that promote trust, motivation, and commitment to results
• Skills in project “outcome thinking.”

What you will learn

• How to recognize and understand the five competencies for building Emotional Intelligence
• Self-motivation and job satisfaction as factors that contribute to high performance
• Practical tools and skills for communicating effectively, assertively, and collaboratively
• Influencing and partnering skills
• Communication approaches and skills for developing relationships and ownership for successful outcomes and follow through
• Skills for conflict management and dealing with difficult situations
• How to choose perceptions and behaviours that will lead to positive outcomes

PERSONAL IMPACT

• You will understand how your emotions affect your performance
• Demonstrate empathy in a wide range of situations
• Deal with disappointments, challenges and obstacles
• Use Emotional Intelligence in difficult conversations
• Ability to change the tactics we use in managing ourselves and our relationships with others
• Develop social awareness
• Get ahead in your career
• Become effective working with others

ORGANIZATIONAL IMPACT

• Develop a competitive edge
• Avoid internal and external complications
• Obtain Respect from employees and clients
• Become a voice that wants to be heard
• Identify happenings in and around
• Ability to sympathize

JK Michaels institute also offers other products and courses, including COMPETITIVE INTELLIGENCE TRAINING, CUSTOMER SERVICE INTELLIGENCE COURSE, COMPETITIVE INTELLIGENCE MASTER CLASS, LEADING SERVICE QUALITY TRAINING, and EFFECTIVE BUSINESS COMMUNICATION.