COACHING AND MENTORING

Coaching and Mentoring help people be more productive at work and in their personal lives by teaching them new skills, building confidence, and making better decisions for overall personal and professional growth. It also gives mentors and coaches a lot of satisfaction and the chance to develop their leadership style, communication skills, and other important behavioral/leadership attributes.

COACHING AND MENTORING
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CUSTOMER SERVICE INTELLIGENCE CERTIFICATION COURSE OVERVIEW

Coaching and Mentoring help people be more productive at work and in their personal lives by teaching them new skills, building confidence, and making better decisions for overall personal and professional growth. It also gives mentors and coaches a lot of satisfaction and the chance to develop their leadership style, communication skills, and other important behavioral/leadership attributes. The Coaching & Mentoring Skills Course from JK Michaels Institute will teach you many important aspects of coaching and mentoring so that you can design, create, and implement a thorough coaching and mentoring process in your organisation. It will also help you prepare to be a better mentor or coach.Read More

Customer service intelligence Key Features

Benefits

KEY FEATURES

KEY FEATURES

PERSONAL IMPACT

ORGANIZATIONAL IMPACT

Course Outlines

What is Mentoring?
What is Coaching?
Difference between Mentoring & Coaching
Similarities between Mentoring & Coaching

Benefits of Mentoring for the mentee
Benefits of Mentoring for the mentor
Benefits of Mentoring for the organization

Managing the process
Contracting process
Forming a mentoring relationship
Ethics of mentoring
The Ongoing Mentoring Relationship
Reviewing and Ending the Mentoring Relationship
Feedback process

One on one mentoring
Group mentoring
Peer mentoring
Distance or E-mentoring
Reverse mentoring
Speed mentoring

Review of qualities required for becoming a successful mentor

Review of qualities required for becoming a successful mentee

Effective tips for mastering the art of mentoring

Review of various best practices followed in a mentoring program

Three “Levels of Listening”
‘Coach Position’ – the mental and emotional attitude and approach of an effective coach
The Outcome Frame
Three brains
Managerial and Executive Coaching
5 Solution Focused Principles
Open-Ended and Closed-Ended Questions
The Logical Levels Exploration
The Four Stages of Learning
Different Visualization Questions
The Values-Based Self-Image

Wheel of Life
The Urgent and Important Process
Short visualization method
Tri-Position Planning
The Four Gremlins
The Mentor’s Table
And many more

Executive Coach
Leadership Coach
Life Coach
Career Coach
Relationship Coach
Business Coach
Wellness Coach

Review of various mistakes/pitfalls which should be avoided by the Coach during Coaching

Demonstrates Ethical Practice
Embodies a Coaching Mindset
Establishes and Maintains Agreements
Cultivates Trust & Safety
Maintains Presence
Listens Actively
Evokes Awareness
Facilitates Client Growth

Different methods/metrics to measure the effectiveness of mentoring/coaching programs

Course Schedules

Course Name
Duration
Course Date
Location
Delivery Method
Course Fee
REGISTER

CUSTOMER SERVICE INTELLIGENCE

3 DAYS

MARCH 2ND-5TH

IKEJA WEEKDAY

CLASSROOM/VIRTUAL

N180,000/N170,000

COACHING AND MENTORING

3 DAYS

JUNE 22ND-24TH

IKEJA WEEKDAY

CLASSROOM/VIRTUAL

N180,000/N170,000

COACHING AND MENTORING

3 DAYS

SEPTEMBER 14TH-16TH

IKEJA WEEKDAY

CLASSROOM/VIRTUAL

N180,000/N170,000

Explore something new

Training Options

Classroom Trainings

N180,000

  • Interactive,excitingly serious action oriented learning methodology
  • Classroom training by top instructors and practitioners

Live Online Virtual Training

N170,000

  • 90 days of flexible access to online classes
  • Live, online classroom training by top instructors and practitioners

Corporate Trainings

Customized to your team learning needs and organizational goals

  • Customized learning delivery model (digital material and/or instructor-led)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24×7 learner assistance and support

See WHAT OUR CUSTOMER SAYS

Testimonials

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COACHING AND MENTORING Training.

Examination and Certification

Who should attend

  • HR Business Partners
  • HR Generalists
  • Human Resources Managers
  • HR Leaders
  • Talent Management Professionals
  • Organization Development (OD) Professionals
  • Learning and Development (L & D) Professionals
  • HR Consultants
  • CEOs
  • Line Managers
  • Organizational Leaders across industry
  • Management Students

Why JK Michaels

You will gain practical,useful and impactful skills from our experienced faculties.

CONSULTANTS: Our consultants are Practical, Professional,Experienced, Licensed & Effective personnel with minimum experience of over 25years.
CONSULTANT RATING: 96% of our training consultants scored A+ rating from our customers in 2020

JK Michaels joins the prestigious group of organizations approved by Project management institute USA,American Academy of Project Management (USA),Scrum Study institute USA, to provide world class Effective project management training; After a rigorous audit of our curriculum design, delivery, facilitators, and content of our courses.

We are also accredited by government as a management training and consulting firm.In addition to other international institutes including :International institute of Business analysis(IIBA);(APMG)Association of Project Management Group;International institute of Six Sigma Certification;Peoplecert,Clover Health and Safety,Nebosh,Pregen Business School Atlanta,Simplilearn;International institute of Supply Chain Management (UK).
JK Michaels is in alignment with International Standard in Quality and Safety

We are committed on delivering on our customers trust.

CUSTOMER RATING: 95% of our customers rated JK Michaels program excellent and of great value compared to what they pay.
REFERRALS: 95% of our business comes from referrals.
TRUST: Our customer retention rate is 95%.
TRACK RECORD: In year 2019, 96.4% of our customers rated JK Michaels as EXCELLENT.

Excitingly different, action learning system focused on improving talents & impacting bottom-line results.

JK MICHAELS LEARNING SYSTEM™ : Practical Action Learning + fun + intellectual intensity = Uncommon Performance
JK MICHAELS CONSULTING SYSTEM™ : Excellent project +process +People + Technology = Uncommon Performance .
CONDUCIVE LEARNING ENVIRONMENT: 99% of our customers rate our facility conducive serene and secure with unmatched technology, gourmet lunch, free refreshment, and WIFI.

After undergoing our training, our customers reported a minimum of 35% boost in their productivity,70% of them get promoted to a higher level at work, 98.5 % pass professional exam at their first sitting and 100% get to network and share experience with employers and top management.

We promise to support you until you succeed.

COURTESY: You are assured of a courteous and friendly customer service that will work with you until you succeed.
RESPONSIVENESS: We guarantee that your enquiries will be responded to, in three minutes.

Extensive topical resources, white paper, articles.

 

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