BUSINESS PROCESS IMPROVEMENT

Business Process Improvement looks into the need for a business process emphasis, the required steps for process improvement, and the essential success factors for a project’s success. Employees must have access to data from several sources to function efficiently. But that doesn’t imply they have to have access to everything.

BUSINESS PROCESS IMPROVEMENT
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BUSINESS PROCESS IMPROVEMENT COURSE OVERVIEW

Business Process Improvement looks into the need for a business process emphasis, the required steps for process improvement, and the essential success factors for a project’s success. Employees must have access to data from several sources to function efficiently. But that doesn’t imply they have to have access to everything. Access to extra information leads to confusion and delays. BPI is the best instrument for balancing data overflow and insufficiency. You can restrict access to data needed to execute a specific operation while hiding the rest.Read More

BUSINESS PROCESS IMPROVEMENT Key Features

Benefits

KEY FEATURES

KEY FEATURES

PERSONAL IMPACT

ORGANIZATIONAL IMPACT

Course Outlines

  • What is BPI?
  • Benefits of BPI
  • Specific challenges/obstacles and successes
  • Process improvement examples:
  • Industry specific examples
  • Famous debacles to avoid and successes to emulate
  • Your role in helping to identify problems
  • What is the Joiner 7-Step Method?
  • Walkthrough of the Joiner 7-Step Method
  • Template: Introduce and review Process Improvement Template
  • Case Study Exercise: Read and discuss introduction to the Case Study
 
  • Types of business problems typically encountered at insurance companies and banks
  • How to recognize a business-related problem
  • Identifying the gaps (delta between current and future states)
  • Ownership of the project and the business problem
  • Defining measurable success criteria
  • Case Study Exercise: Complete the Problem Statement section (Step #1) of the template
 
  • What are symptoms of a problem?
  • Looking for symptoms of the problem
  • Performing Stakeholder Analysis
  • Technique: View a RACI Matrix
  • Defining the impacts caused by the problem
  • Technique: Business Process Modeling (As-Is)
  • Understand how to draw an As-Is Business Process Model
  • Case Study Exercise: Complete the Define Current Situation section (Step #2) of the template
  • What are root causes?
  • Performing Root Cause Analysis
  • Technique: Fishbone Diagram using the cafeteria example
  • Case Study Exercise: Discuss a Fishbone Diagram
  • Technique: Pareto Chart (discuss and show example)
  • Case Study Exercise: Complete the Identify Root Causes section (Step #3) of the template
  • Identifying options for problem resolution
  • Avoid jumping to conclusions
  • Technique: Brainstorming
  • Case Study Exercise: Conduct a Brainstorming Session
  • Recognizing pros and cons for each option
  • Technique: Kempner-Tregoe (“Must-Have” vs. “Nice-to-Have”)
  • Case Study Exercise: Determine best solution using a “simple” Kempner-Tregoe model
  • Case Study Exercise: Complete the Develop Solutions section (Step #4) of the template
 
  • Prototyping the solution
  • Technique: Business Process Modeling (To-Be)
  • Measuring results against the success criteria (Step #1)
  • Case Study Exercise: Review changes to an As-Is Business Process Model
  • Case Study Exercise: Complete the Define Measurable Results section (Step #5) of the template
 
  • Defining how the process will be documented
  • Plan and understand organizational readiness
  • Discuss how employees are empowered to identify and act upon their ideas
  • Identifying follow-up needs (i.e., training) for the staff that will be impacted
  • Technique: Communication Plan
  • Case Study Exercise: Complete the Standardize Process section (Step #6) of the template
 
  • Monitoring the process for Continuous Process Improvement (The “Plan-Do-Check-Act” Cycle)
  • Understand how to sustain the improvements made by the Joiner 7-Step Method
  • Technique: PDCA form
  • Case Study Exercise: Complete the Determine Future Plans section (Step #7) of the template
 
  • Identifying process problems in your organization
  • Individual Exercise: Name three (3) possible areas for improvement
  • Prioritize and define the next steps
  • Individual Exercise: Using a new template complete Step 2 & Step 3 for one possible area for improvement you have identified

Course Schedules

COURSE NAMEDURATIONCOURSE DATELOCATIONCOURSE FEE(excluding VAT)ENQUIRY FORMREGISTER
BUSINESS PROCESS IMPROVEMENT2 DAYSAPRIL 20TH-21STIKEJAN180,000ENQUIRY FORMENROLL NOW
BUSINESS PROCESS IMPROVEMENT2 DAYSJULY 12TH-13THIKEJAN180,000ENQUIRY FORMENROLL NOW
BUSINESS PROCESS IMPROVEMENT2 DAYSSEPTEMBER 28TH-29THIKEJAN180,000ENQUIRY FORMENROLL NOW
BUSINESS PROCESS IMPROVEMENT2 DAYSNOVEMBER 16TH-17THIKEJAN180,000ENQUIRY FORMENROLL NOW
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Training Options

Classroom Trainings

N180,000

  • Interactive,excitingly serious action oriented learning methodology
  • Classroom training by top instructors and practitioners

Live Online Virtual Training

N170,000

  • 90 days of flexible access to online classes
  • Live, online classroom training by top instructors and practitioners

Corporate Trainings

Customized to your team learning needs and organizational goals

  • Customized learning delivery model (digital material and/or instructor-led)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24×7 learner assistance and support

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Testimonials

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Download the JK Michaels BUSINESS PROCESS IMPROVEMENT FREE Self Improvement Template and eBook.

BUSINESS PROCESS IMPROVEMENT TRAINING

Examination and Certification

This training course will assist a wide range of professionals, but it will be especially beneficial to:

  • Managers and Leaders
  • Supervisors and Team Leaders who are in charge of a group of people.
  • Human Resource Managers
  • Team members whose duties necessitate a high level of creativity and innovation
  • Freelancers and Entrepreneurs

Why JK Michaels

You will gain practical,useful and impactful skills from our experienced faculties.

CONSULTANTS: Our consultants are Practical, Professional,Experienced, Licensed & Effective personnel with minimum experience of over 25years.
CONSULTANT RATING: 96% of our training consultants scored A+ rating from our customers in 2020

JK Michaels joins the prestigious group of organizations approved by Project management institute USA,American Academy of Project Management (USA),Scrum Study institute USA, to provide world class Effective project management training; After a rigorous audit of our curriculum design, delivery, facilitators, and content of our courses.

We are also accredited by government as a management training and consulting firm.In addition to other international institutes including :International institute of Business analysis(IIBA);(APMG)Association of Project Management Group;International institute of Six Sigma Certification;Peoplecert,Clover Health and Safety,Nebosh,Pregen Business School Atlanta,Simplilearn;International institute of Supply Chain Management (UK).
JK Michaels is in alignment with International Standard in Quality and Safety

We are committed on delivering on our customers trust.

CUSTOMER RATING: 95% of our customers rated JK Michaels program excellent and of great value compared to what they pay.
REFERRALS: 95% of our business comes from referrals.
TRUST: Our customer retention rate is 95%.
TRACK RECORD: In year 2019, 96.4% of our customers rated JK Michaels as EXCELLENT.

Excitingly different, action learning system focused on improving talents & impacting bottom-line results.

JK MICHAELS LEARNING SYSTEM™ : Practical Action Learning + fun + intellectual intensity = Uncommon Performance
JK MICHAELS CONSULTING SYSTEM™ : Excellent project +process +People + Technology = Uncommon Performance .
CONDUCIVE LEARNING ENVIRONMENT: 99% of our customers rate our facility conducive serene and secure with unmatched technology, gourmet lunch, free refreshment, and WIFI.

After undergoing our training, our customers reported a minimum of 35% boost in their productivity,70% of them get promoted to a higher level at work, 98.5 % pass professional exam at their first sitting and 100% get to network and share experience with employers and top management.

We promise to support you until you succeed.

COURTESY: You are assured of a courteous and friendly customer service that will work with you until you succeed.
RESPONSIVENESS: We guarantee that your enquiries will be responded to, in three minutes.

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