What Is Creativity and Innovation?
Creativity and Innovation: A Breakdown
Know Your Creative Potential
Individual Creativity
Know Yourself
Boost Your Creative Juices
Get Creative
Developing the Right Environment for Creativity
What Does a Creative Environment Look Like?
Build Your Creative Environment
Creativity and Innovation in Business
The Role of Creativity and Innovation in Business
The Birth of the Four Seasons: A Case Study
Where Does Creativity Fit Into the Problem-Solving Process?
Problem-Solving Models
Phase One
Phase Two
Phase Three
Defining the Problem
Problem Identification
Eight Essentials to Defining a Problem
Tie It All Together
Using the Power of Eight
Session Nine: Creative Techniques
The RAP Model
The Shoe Swap Technique
Walk A Mile
Using Mind Mapping
Map It Out!
Metaphors and Analogies
Make a Metaphor
Situation/Solution Reversal
Reverse It to Solve It
Bring on the Toys!
Draw It Out!
Encouraging Creativity In A Team
Brainstorming
Plan It Out!
Rolestorming
Act It Out!
The Stepladder Technique
Brainwriting
The Slip Writing Technique
Putting It All Together
Nancy Clue and the Case of the Software Upgrade
Create Ideas and Choose Your Solution
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan