Changing Business Contexts – The VUCA world

Creative Problem Solving + Faster Decisions = Better Profits

Examples of Ideas that disrupted the world

Is Creative problem solving a Skill?

Role of a Manager / Leader in Problem Solving

Defining “The Problem”

Are all “problems” really a “problem”?

Is the problem a cause or symptom ?

Defining “Decision Making”

Are all “Decisions” really a “decision?”

Do we “ need “to solve problem?

Is your decision congruent to the personal / organisational values / ethics?

Kepner Tregoe Rational Process

Situation Appraisal

Problem Analysis

Decision Analysis

Potential Problem / Opportunity Analysis

Thinking Fast and slow – Eliminating Unconscious Bias (Daniel Kanhemann’s Book review)

The 8 Elements of The Critical Thinking Process (Reflection, Analysis, Acquisition of information, Creativity, Structuring arguments, Decision making, Commitment, Debate.

6 Stages of Development in Critical thinking (Linda Paul & Richard Elder Model)

The Unreflective Thinker

The Challenged Thinker

The Beginning Thinker

The Practicing Thinker

The Accomplished Thinker

Characteristics of Convergent and Divergent thinking

Steps in Convergent Thinking

Steps in Divergent thinking

Examples and practice sessions in Convergent and Divergent Thinking

Using Convergent and Divergent thinking in conjunction

The Five Why Technique

Fish Bone Diagram Method

Brainstorming

Quality Circles

The Root Cause Analysis

Pareto Technique

Six Thinking Hats

Action Plan & Preparing the details

Ethical & Social Concerns

Ownership of decisions

Personal Decision Making

Organisational Decision Making

Democratic Decision Making

Challenges in Decision Making