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Home
About Us
Courses & Solutions
PROJECT
Project Management Certifications
Project Manager Skills
Agile & Scrum
Project Management Software
Industry Specific Courses
Masters Degree
PROCESS
Lean Six Sigma Certifications
Business Analysis & Data Science
Supply Chain & Procurement
ISO Management System & Audit
Business Process Management
Facility & Maintenance Management
PEOPLE
Human Resource Management
Strategy,Management & Leadership
Interpersonal & Administrative Skills
Finance & Accounting Courses
Health Safety & Environment
ADVANCED TECHNOLOGY
IT Governance & Service Management
Cyber Security & Resilience Data Science & Business Intelligence
AI & Machine Learning Software Development & Testing
Blog
Resources
eLearning Portal
Exam Prep Portal
Downloadables
Contact Us
Curriculum
5 Sections
16 Lessons
2 Days
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Coping With Stress
3
0.0
Describe Stress
0.1
Take Preventive Measures
0.2
Overcome Stress
Understanding Customer Service
3
1.0
Describe Customer Service
1.1
Identify Customer Expectations
1.2
Commit Yourself to Providing Excellent Customer Service
Focusing on the Customer
3
2.0
Create a Positive First Impression
2.1
Identify and Help Meet the Customer’s Needs
2.2
Create a Positive Last Impression
Handling Complaints
3
3.0
Make it Easy for Customers to Complain
3.1
Resolve the Problem
3.2
Cope with Upset and Difficult Customers
Delivering Excellent Customer Service on the Telephone
4
4.0
Answer the Telephone
4.1
Project a Positive Image Using Your Voice
4.2
Transfer Calls
4.3
Take Meaningful Messages
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