Effective internal audits begin with familiarization and understanding of the ISO 9001:2008 standard and its underlying concepts. Session includes the discussion and identification of company processes and applicable clauses.

Learn the purpose and objectives of audits with their respect to external versus internal audits.

Understand the roles and responsibilities of the Lead Auditor, Team Auditor, Auditee and Internal Audit Program Manager.

Discuss how to prepare for the internal audit, such review of background information, development of the checklist, time management and sampling.

Discuss interviewing techniques, collection of evidence, deal with confrontation and note-taking of internal audits.

Discuss the contents of the internal audit report and how to write a nonconformance.

Learn how to conduct process audits beginning with development of internal audit checklist using a process matrix. Observe a process audit together of a chosen area and learn how to complete the checklist.