Curriculum
- 10 Sections
- 69 Lessons
- 3 Days
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- Defining FACILITY MANAGEMENT6
- Establishing control of support services6
- Focusing on the customer5
- Managing the budget6
- Understanding service contracts7
- Controlling the tender process10
- Mobilisation of service contracts6
- In-contract management9
- 8.0Building successful contract management relationships
- 8.1Monitoring process step by step
- 8.2Reports that inform and managing contract meetings
- 8.3Contract review process and dealing with contract variations
- 8.4How to handle disputes and contract termination
- 8.5Review and revise contract strategy objectives
- 8.6Planning and preparing for re-tendering
- 8.7Service level agreements and KPIs demystified
- 8.8Practical tips on managing support services
- Compliance and risk management7
- Managing a project (eg, arelocation)7
- 10.0How to get started – plan, brief, consult
- 10.1Understanding the building – structure, design constraints
- 10.2Space – cost, open plan, storage, restaurant, nursery, gym
- 10.3Moving people – the issues and how to avoid the pain
- 10.4Removal contracts – the pitfalls
- 10.5Managing a ‘happy’ move
- 10.6Settling in or ‘Happy ever after’!
Managing a ‘happy’ move
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