Curriculum
- 8 Sections
- 42 Lessons
- 4 Days
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- Module 1: Understanding Basics of Customer Service5
- Module 2: Developing Communication Skills7
- Module 3: Developing Interpersonal Skills4
- Module 4: Handling Complaints6
- Module 5: Telephone and Online Etiquettes6
- Module 6: Managing Stress and Time4
- Module 7: Customer Service Techniques6
- Module 8: Understanding Drivers of Customer Loyalty4