ITIL SERVICE CAPABILITY PPO COURSE OVERVIEW
ITIL Service Capability PPO (Planning, Protection And Optimization) In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the planning, protection, and optimization (PPO) of services and services delivery. You will focus on the operational-level process activities and supporting methods and learn to execute these processes in a practical, hands-on learning environment. This training will enable you to apply the practices throughout the service management lifecycle.
This course positions you to complete the associated exam, which is offered on the last day of class. Virtual students will receive a voucher for a webcam proctored exam, which they can schedule at their convenience. Beginning on March 5th, 2018, students will receive their course materials through a link in their MyGK account. This is a BYOD course. Students can download their course materials and view them on a tablet/iPad or a PC/Mac.
The course builds on the general concepts covered in the ITIL® Foundation course. As a result, the organisation can incorporate processes such as Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, and Risk Management into its business-focused Services Framework. The course is assignment-based, with a strong emphasis on practical coursework and group and individual work. The module applies PPO practices to enable capacity, availability, IT service continuity, data security, and demand management.
This course focuses on operational-level process activities and supporting methods and approaches to executing these processes in a hands-on learning environment. This training also prepares certificate holders to apply the practices across the Service Management Lifecycle.
JK Michaels institute also offers other products and courses, including ITIL CAPABILITY PPO TRAINING, ITIL FOUNDATION TRAINING, ITIL SERVICE CAPABILITY OSA, IT SERVICE MANAGEMENT COURSES, and CISSP COURSE.
Course Objectives
The main process and function focus areas of this course include:
- Demand management
- Capacity management
- Availability management
- IT service continuity management (ITSM)
- Information security management (ISM)
What you will learn:
- Service management as a practice and how the processes within PPO support the service lifecycle
- Role of PPO in service provision and how the in-scope processes interact with other service lifecycle processes
- Activities and methods used in each of the PPO processes
- Application of PPO processes and activities to achieve operational excellence
- How to measure PPO performance
- Importance of IT Security and how it supports PPO
- Technology and implementation requirements in support of PPO
- Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks related to PPO
Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
ITIL® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved.
Course Outlines
Lesson 1: Introduction to Planning, Protection and Optimization
Lesson 2: Capacity Management
Lesson 3: Availability Management
Lesson 4: IT Service Continuity Management (ITSCM)
Lesson 5: Information Security Management
Lesson 6: Demand Management
Lesson 7: Planning, Protection and Optimization Roles and Responsibilities
Lesson 8: Technology and Implementation Considerations
The target audience for the ITIL Planning, Control and Optimization course includes, but is not restricted to:
- IT Professionals
- Business managers
- Business process owners
- Individuals who require a deep understanding of how the ITIL Certificate in the Planning, Protection and Optimization processes may be used to enhance the quality of IT service support within an organization
- IT professionals who are working within an organization that has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to an ongoing service improvement programme
- Operational staff involved in capacity management, availability management, ITSCM, information security management, and demand management, and who wish to enhance their role-based capabilities
- Individuals who have attained the ITIL Foundation Certificate in IT Service Management and who wish to advance to higher level ITIL certifications
- Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
- Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
ITIL Intermediate Qualification: Planning, Protection, and Optimization