ITIL Lifecycle Service Transition: In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service transition phase of the service lifecycle. You’ll focus on service transition purpose, principles, techniques, activities, functions, technology, and implementation considerations.
The course expands on the general principles taught in the ITIL® Foundation course. It covers the lifecycle aspects of Service Transition and the management and control of the activities and techniques within the Service Transition stage of the lifecycle. Still, it does not detail each supporting process (covered in detail in the capability courses). Furthermore, the course examines the practice of Service Transition and the interfaces between Service Transition and the other stages of the ITIL® Service Lifecycle. The training is assignment-based, with a strong emphasis on practical coursework and individual and group work. The ITIL® Service Transition course is one of five in the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Transition focuses on the process and practice elements and management techniques required to develop, test, and deploy products and services.
You will understand the core activities and techniques within Service Transition and prepare to pass the Service Transition exam through expert tuition, individual exercises, group discussions, and mock exams.
We provide comprehensive support throughout the exam process to make the experience as easy as possible.
ITIL LIFECYCLE SERVICE TRANSITION COURSE OUTLINE
Course Introduction
Introductions
Course Introduction
Course Learning Objectives
Unique Nature of the Course
Course Qualification Scheme
Course Agenda and Exam details
Course Agenda
ITIL Intermediate Classroom Course
ITIL Intermediate Expert Program Course
ITIL Intermediate Classroom Blended Course
ITIL Intermediate Virtual Classroom Blended Course
Unit 1: Introduction to Service Transition
1 Purpose and Objectives
2 Scope of and Processes within Service Transition
3 Value to the Business
4 Service Transition in the Service Lifecycle
Summary of Unit 1
Unit 2: Service Transition Principles
1 Concept of Service Transition Principles
2 Key Policies and Best-Practice Principles
3 Optimizing Service Transition Performance
4 Inputs and Outputs
5 Group/Individual Exercise
6 Sample Test Question
Summary of Unit 2
Unit 3: Service Transition Processes—Part 1
1 Transition Planning and Support
1.1 Purpose and Objectives
1.2 Scope and Value to the Business
1.3 Policies, Principles, and Basic Concepts
1.4 Process Activities, Methods, and Techniques
1.5 Triggers, Inputs, Outputs, and Interfaces
1.6 Information Management
1.7 CSFs and KPIs
1.8 Challenges and Risks
2 Change Evaluation
2.1 Purpose and Objectives
2.2 Scope and Value to the Business
2.3 Policies, Principles, and Basic Concepts
2.4 Process Activities, Methods, and Techniques
2.5 Triggers, Inputs, Outputs, and Interfaces
2.6 Information Management
2.7 CSFs and KPIs
2.8 Challenges and Risks
3 Group/Individual Exercise
Summary of Unit 3
Unit 4: Service Transition Processes—Part 2
1 Change Management
1.1 Purpose and Objective
1.2 Scope and Value to the Business
1.3 Policies, Principles, and Basic Concepts
1.4 Process Activities, Methods, and Techniques
1.5 Triggers, Inputs, Outputs, and Interfaces
1.6 CSFs and KPIs
1.7 Challenges and Risks
2 Service Asset and Configuration Management (SACM)
2.1 Purpose and Objectives
2.2 Scope and Value to the Business
2.3 Policies, Principles, and Basic Concepts
2.4 Process Activities, Methods, and Techniques
2.5 Triggers, Inputs, Outputs, and Interfaces
2.6 Information Management
2.7 CSFs and KPIs
2.8 Challenges and Risks
3 Knowledge Management
3.1 Purpose and Objectives
3.2 Scope and Value to the Business
3.3 Policies, Principles, and Basic Concepts
3.4 Process Activities, Methods, and Techniques
3.5 Triggers, Inputs, Outputs, and Interfaces
3.6 Information Management
3.7 CSFs and KPIs
3.8 Challenges and Risks
4 Group/Individual Exercise
5 Sample Test Questions
Summary of Unit 4
Unit 5: Service Transition Processes—Part 3
1 Release and Deployment Management
1.1 Purpose and Objectives
1.2 Scope and Value to the Business
1.3 Policies, Principles, and Basic Concepts
1.4 Process Activities, Methods, and Techniques
1.5 Triggers, Inputs, Outputs, and Interfaces
1.6 Information Management
1.7 CSFs and KPIs
1.8 Challenges and Risks
2 Service Validation and Testing
2.1 Purpose and Objectives
2.2 Scope and Value to the Business
2.3 Policies, Principles, and Basic Concepts
2.4 Process Activities, Methods, and Techniques
2.5 Triggers, Inputs, Outputs, and Interfaces
2.6 Information Management
2.7 CSFs and KPIs
2.8 Challenges and Risks
3 Group/Individual Exercise
4 Sample Test Questions
Summary of Unit 5
Unit 6: Managing People through Service Transition
1 Goal
2 Managing Communications and Commitment
3 Managing Organizational and Stakeholder Change
3.1 Organizational and Service Transition Roles and Responsibilities
3.2 Planning and Implementing Organizational Change
3.3 Assessing and Monitoring Organizational Readiness and Change Progress
3.4 Dealing with The Organization and People in Sourcing Changes
3.5 Methods, Practices, and Techniques Used to Manage Change
4 Stakeholder Management
5 Group/Individual Exercises
6 Sample Test Question
Summary of Unit 6
Unit 7: Organizing for Service Transition
1 Organizational Development
2 Functions
3 Organizational Context for Service Transition
4 Service Transition Roles and Responsibilities
4.1 Generic Roles
4.2 Specific Roles
5 Relationship of Service Transition with Other Lifecycle Stages
6 Group/Individual Exercise
7 Sample Test Question
Summary of Unit 7
Unit 8: Technology Considerations
1 Service Transition Technology Requirements
1.1 Change Management, Configuration Management, and Release Management Tools
1.2 Knowledge Management Tools
1.3 Collaboration
1.4 Configuration Management System
2 Group/Individual Exercise
3 Sample Test Question
Summary of Unit 8
Unit 9: Implementing and Improving Service Transition
1 Key Activities in the Introduction of Service Transition
1.1 Justification
1.2 Design
1.3 Introducing Service Transition and Managing Cultural Change and Benefits
2 An Integrated Approach to Service Transition Processes
3 Implementing Service Transition in the Virtual or Cloud Environment
4 Group/Individual Exercise
5 Sample Test Question
Summary of Unit 9
Unit 10: Challenges, CSFs, and Risks
1 Challenges of Service Transition
2 Measurement through CSFs
3 Risks during Service Transition and Plan
4 Service Transition under Difficult Conditions
Summary of Unit 10
Unit 11: Exam Preparation Guide
1 Mock Exam 1
2 Mock Exam 2
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