ITIL LIFECYCLE SERVICE DESIGN DRAWING

ITIL Lifecycle Service Design Drawing: In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service design phase of the service lifecycle.

ITIL Lifecycle Service Design
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ITIL LIFECYCLE SERVICE DESIGN DRAWING COURSE OVERVIEW

ITIL Lifecycle Service Design Drawing: In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service design phase of the service lifecycle. You will cover management and control of the activities and techniques within the service design stage, not the detail of each of the supporting processes. Through lectures, exercises, and scenario-based questions, you will learn the core disciplines of the ITIL best practices. This course positions you to complete the associated exam offered for classroom students on the last day of class at 3:00 pm.  Virtual students will receive a voucher for a webcam proctored exam, which they can schedule at their convenience.Read More

ITIL Lifecycle Service Design Drawing Key Features

Benefits

KEY FEATURES

KEY FEATURES

PERSONAL IMPACT

ORGANIZATIONAL IMPACT

Course Outlines

  • Key Service Management Concepts
  • Purpose, Goals, and Objectives of Service Design
  • Scope of Service Design
  • Service Design Processes Supporting the Service Lifecycle
  • Value of Service Design
  • Service Design Fundamentals
  • Processes within Service Design
  • Service Design Inputs and Outputs
  •  
  • Holistic Design, Service Composition, and the Four Ps of Service Design
  • Five Major Aspects of Service Design
  • Importance of Taking a Balanced Approach to Service Design
  • Service Requirements, Business Requirements, and Drivers
  • Design Activities and their Constraints
  • Service-Oriented Architecture Principles
  • Service Design Models
  • Purpose, Objectives, and Scope
  • Value to the Business
  • Policies, Principles, and Basic Concepts
  • Process Triggers, Inputs, Activities, Methods, and Outputs
  • Process Interfaces
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities
  • Purpose, Objectives, and Scope
  • Value to the Business
  • Policies, Principles, and Basic Concepts
  • Process Triggers, Inputs, Activities, Methods, and Outputs
  • Process Interfaces
  • CSFs and KPIs
  • Challenges and Risks
  • Key Service Catalogue Management Roles
  • Purpose, Objectives, and Scope
  • Value to the Business
  • Policies, Principles, and Basic Concepts
  • Process Triggers, Inputs, Activities, Methods, and Outputs
  • Process Interfaces
  • CSFs and KPIs
  • Challenges and Risks
  • Key Service Level Management Roles
  • Purpose, Objectives, and Scope
  • Value to the Business
  • Policies, Principles, and Basic Concepts
  • Process Triggers, Inputs, Activities, Methods, and Outputs
  • Process Interfaces
  • CSFs and KPIs
  • Challenges and Risks
  • Key Supplier Management Roles
  • Purpose, Objectives, and Scope
  • Value to the Business
  • Policies, Principles, and Basic Concepts
  • Process Triggers, Inputs, Activities, Methods, and Outputs
  • Process Interfaces
  • CSFs and KPIs
  • Challenges and Risks
  • Key Availability Management Roles
  • Purpose, Objectives, and Scope
  • Value to the Business
  • Policies, Principles, and Basic Concepts
  • Process Triggers, Inputs, Activities, Methods, and Outputs
  • Process Interfaces
  • CSFs and KPIs
  • Challenges and Risks
  • Key Availability Management Roles
  • Purpose, Objectives, and Scope
  • Value to the Business
  • Policies, Principles, and Basic Concepts
  • Process Triggers, Inputs, Activities, Methods, and Outputs
  • Process Interfaces
  • CSFs and KPIs
  • Challenges and Risks
  • Key Capacity Management Roles
  • Purpose, Objectives, and Scope
  • Value to the Business
  • Policies, Principles, and Basic Concepts
  • Process Triggers, Inputs, Activities, Methods, and Outputs
  • Process Interfaces
  • CSFs and KPIs
  • Challenges and Risks
  • Key IT Service Continuity Management Roles
  • Purpose, Objectives, and Scope
  • Value to the Business
  • Policies, Principles, and Basic Concepts
  • Process Triggers, Inputs, Activities. Methods, and Outputs
  • Process Interfaces
  • CSFs and KPIs
  • Challenges and Risks
  • Key Information Security Management Roles
  • Functional Role Analysis
  • Using the RACI Matrix in Process Design
  • Functions within Service Design
  • Business Impact Analysis
  • Good Practices for Process Implementation
  • Generic Requirements for Technology to Assist Service Design
  • Applying Evaluation Criteria for Technology and Processes
  • Planning and Implementing Service Management Technologies

Course Schedules

Course Name
Duration
Course Date
Location
Delivery Method
Course Fee
REGISTER

ITIL LIFECYCLE SERVICE DESIGN DRAWING

2 DAYS

FEBRUARY 10TH-11TH

IKEJA WEEKDAY

CLASSROOM/VIRTUAL

N600,000

ENROLL NOW

ITIL LIFECYCLE SERVICE DESIGN DRAWING

2 DAYS

APRIL 13TH-14TH

IKEJA WEEKDAY

CLASSROOM/VIRTUAL

N600,000

ENROLL NOW

ITIL LIFECYCLE SERVICE DESIGN DRAWING

2 DAYS

JUNE 9TH-10TH

IKEJA WEEKDAY

CLASSROOM/VIRTUAL

N600,000

ENROLL NOW

ITIL LIFECYCLE SERVICE DESIGN DRAWING

2 DAYS

AUGUST 25TH-26TH

IKEJA WEEKDAY

CLASSROOM/VIRTUAL

N600,000

ENROLL NOW

ITIL LIFECYCLE SERVICE DESIGN DRAWING

2 DAYS

SEPTEMBER 29TH-30TH

IKEJA WEEDAY

CLASSROOM/VIRTUAL

N600,000

ENROLL NOW

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ITIL LIFECYCLE SERVICE DESIGN DRAWING Training.

Examination and Certification

Who should attend

  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
  • Exam Type: Closed book, Multiple choice, multiple responses, matching, hotspot, etc.
  • No Of Questions: 180 questions per paper, 175 scored
  • Exam duration: 230 Minutes
  • Result: The passing score is determined through psychometric analysis

Now it’s time to make the commitment to prepare for — and pass — the exam. Carving out time and securing the proper materials to study requires discipline and focus. As a project professional, you’ve got what it takes.

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Visit the Test Center in advance so you can:

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  • Find the room immediately on test day.

Test-day tip: Arrive 30 minutes early so you have time to relax before you start the exam.

Or, you can take your Exam online.

 

Know Your Limits

 

230 Minutes – Time Allotted for Exam Completion

  • Two 10-minute breaks for computer-based tests. No scheduled breaks for the paper-based exam.
 

Prove It’s You

 

Make sure your ID is:

  • Valid
  • Government-issued

And It Includes:

  • Your photo
  • Your signature
 

Stuff You Don’t Need

 

Calculators

  • Built into computer-based tests

Scratch Paper and Pencils or Erasable Boards and Markers

  • Provided by test administrators
 

Results – Just Like That

 

Computer-Based Testing

  • You’ll find out if you passed before you leave. 
 

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