Certified Information Security Manager training course Overview.

ISO/IEC 20000 FOUNDATION TRAINING qualification is to confirm that a candidate has sufficient knowledge of the contents and high-level requirements of the ISO/IEC 20000 standard, and understands at a foundation level how the standard operates in a typical IT service provider organization. Possession of the Foundation Certificate is also one of the possible pre-requisites for the Practitioner qualification. ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL.

ISO/IEC 20000 FOUNDATION TRAINING

Course Objectives

The candidate should understand the scope, objectives, key terminology and high-level requirements of the ISO/IEC 20000 standard, how it is used in a typical IT service provider organization, together with the main elements of the certification process.

Specifically, the candidate should understand:

• The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used
• The key terms and definitions used
• The fundamental requirements for an SMS and the need for continual improvement
• The processes, their objectives and high-level requirements
• Applicability and scope definition requirements
• The purpose of internal and external audits, their operation and the associated terminology
• The operation of the APMG certification scheme
• The relationship with best practices, ITIL, and related standards, ISO 9001 and ISO/IEC 27001

Course Outlines

• Overview of ISO/IEC 20000
• The schemes available for certification and qualification
• Compatibility of the SMS with other management system standards
• Terms and definitions
• The SMS, and the concepts, responsibilities, requirements and processes needed to confirm
• The Deming cycle
• An understanding of the concepts and requirements of each process defined within ISO/IEC 20000

Any staff who have a role in delivering or managing IT services. The course is particularly suitable for staff who are involved in process development and improvement and maybe helping their organisation improve service outcomes or prepare for ISO/IEC 20000 certification. The ISO/IEC 20000 Foundation Certificate is a prerequisite for the other qualifications within the ISO 20000 qualifications.

This qualification is aimed at staff working within an ITSM service provider organization that requires a basic understanding of the standard. It is equally relevant for those working within service providers who are already certified to ISO/IEC 20000 or those considering its implementation.

There is no pre-requisite for the Foundation qualification but knowledge of the basic principles of IT service management would be an advantage.

APMG mandate that proof of ID is required from all delegates prior to taking the exam

The ISO/IEC Certification can be achieved after clearing the certification exam and does not expire.