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CERTIFIED MANAGER OF QUALITY AND ORGANISATIONAL EXCELLENCE

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CERTIFIED MANAGER OF QUALITY AND ORGANISATIONAL EXCELLENCE

CERTIFIED MANAGER OF QUALITY AND ORGANISATIONAL EXCELLENCE

Certified Manager Quality and Organizational Excellence training is a professional who leads and champions process-improvement initiatives – everywhere from small businesses to multinational corporations – that can have regional or global focus in a variety of service and industrial settings.

Master of Quality And Organisational Excellence
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CERTIFIED MANAGER OF QUALITY AND ORGANISATIONAL EXCELLENCE Training Overview

A Certified Manager Quality and Organizational Excellence training facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.

The Certified Manager Quality and Organizational Excellence training should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.

The Certified Manager of Quality/Organizational Excellence training evolved from the certified quality manager as a way to broaden the scope of the examination. The Quality Management Division surveyed accredited quality managers and other recognized subject matter experts.

A successful company is one that has the ability to generate superior products in a more efficient manner, constantly strives to meet customer service goals, and has processes to reduce waste and minimize losses. In order to accomplish these, organizations hire professionals who are quality management experts.

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MASTER QUALITY MANAGER(CMQ) Key Features

Benefits

KEY FEATURES

PERSONAL IMPACT

ORGANIZATIONAL IMPACT

Course Outlines

Organizational Structures

Leadership Challenges

Teams and Team Processes

ASQ Code of Ethics

Leadership styles

Teams and team building techniques

Change management

Strategic Planning Models

Business Environment Analysis

Strategic Plan Deployment

Strategic Plan Deployment

Organizational Performance Measurement

Management Skills and Abilities

Communication Skills and Abilities

Project Management

Quality System

Quality Models and Theories

Principles of management

Management theories, styles, and tools

Human resources management

Financial management

Risk management

Communication skills and abilities

Project management

Project documentation

Quality system

ISO and other third party standards

Different quality methodologies

Quality philosophies

Problem-Solving Tools

Process Management

Measurement: Assessment and Metrics

The seven classic quality tools

Mapping the process

Analyzing the process

Innovation and creativity tools

Lean tools

Theory of Constraints (TOC)

Basic statistical use

Statistical analysis

Process capability

Qualitative assessment

Customer identification and segmentation

Internal and external customers

Customer needs and voice of the customer

Customer satisfaction and loyalty

Basic customer service principles

Customer Relationship Management

Supplier selection and communications

Supplier performance and improvement

Supplier certification, partnership and alliances

Supplier Logistics and Material Acceptance

Training needs analysis and plans

Training material design and delivery

Training effectiveness and evaluation

Course Schedules

Course Name
Duration
Course Date
Location
Delivery Method
Course Fee
REGISTER

CERTIFIED MANAGER OF QUALITY

3 DAYS

MAR 9TH- 11TH

LAGOS

CLASSROOM/VIRTUAL

N250,000

CERTIFIED MANAGER OF QUALITY

3 DAYS

JUNE  8TH - 10TH

LAGOS

CLASSROOM/VIRTUAL

N250000

CERTIFIED MANAGER OF QUALITY

3 DAYS

AUG  3RD - 5TH

LAGOS

CLASSROOM/VIRTUAL

N250000

CERTIFIED MANAGER OF QUALITY

3 DAYS

NOV 9TH -11TH

LAGOS

CLASSROOM/VIRTUAL

N250000

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Training Options

Classroom Trainings

N250,000

  • Interactive,excitingly serious action oriented learning methodology
  • Classroom training by top instructors and practitioners

Live Online Virtual Training

N240,000

  • 90 days of flexible access to online classes
  • Live, online classroom training by top instructors and practitioners

Corporate Trainings

Customized to your team learning needs and organizational goals

  • Customized learning delivery model (digital material and/or instructor-led)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24×7 learner assistance and support

See WHAT OUR CUSTOMER SAYS

Testimonials

Maximize your Potential|Certify your Talent

Download the JK Michaels OPERATIONAL EXCELLENCE TEMPLATES and FREE EBOOK to successfully navigate the Lean Process Improvement Projects

FAQ

Most frequent questions and answers

There is no prerequisite to undertake the training. To appear for the exam, you must have the following:

Education and Experience :

Work experience must be in a full time, paid role. Paid intern, co-op or any other coursework cannot be applied towards the work experience requirement.

Depending on your educational qualification, you must have the following number of years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge. Candidates who do not have the requisite educational qualification must have 10 years of work experience.

Diploma—9 Years

Associate degree—8 Years

Bachelor’s degree—6 Years

Master’s or doctorate—5 Years

A minimum of five years of this experience must be in a decision-making position, defined as the authority to determine, execute or control projects/processes and to be responsible for the outcome. This may or may not include management or supervisory positions.

Diploma—9 Years

Associate degree—8 Years

Bachelor’s degree—6 Years

Master’s or doctorate—5 Years

examination consists of 180 multiple choice questions, a four-and-a-half-hour exam and is offered in English only. 165 multiple choice questions are scored, and 15 are unscored. You will not know whether a question is scored or not scored.

It is an open book exam. You can take any book or binder in the exam. Loose sheets and multiple-choice questions are not allowed in the examination room.

Management Elements and
Methods

31

19%

Supply Chain Management

17

10%

Training And Development

16

10%

Quality Management
Tools

30

18%

Customer-Focused
Organizations

21

13%

Management Elements and
Methods

31

19%

Strategic Plan Development And Deployment

22

13%

Leadership

28

17%

You need 550 marks out of 750 to get certified. However, these marks are not calculated simply by dividing the correct answers by the total number of questions. Instead, ASQ does the balancing to ensure that the particular exam's difficulty is taken into consideration.

Computer-Delivered – The CMQ/OE examination is a two-part, 165- multiple choice question, four-and-a-half-hour exam and is offered in English only. 150 questions are scored and 15 are unscored. There are two constructed response (essay) questions.

Paper and Pencil – The CMQ/OE examination are a two-part, 150- multiple choice question and two constructed response (essay) questions, four-hour exam and is offered in English only.

All examinations are an open book except the constructed response (essay) portion of the CMQ/OE exam.

Why JK Michaels

You will gain practical,useful and impactful skills from our experienced faculties.

CONSULTANTS: Our consultants are Practical, Professional,Experienced, Licensed & Effective personnel with minimum experience of over 25years.
CONSULTANT RATING: 96% of our training consultants scored A+ rating from our customers in 2020

JK Michaels joins the prestigious group of organizations approved by Project management institute USA,American Academy of Project Management (USA),Scrum Study institute USA, to provide world class Effective project management training; After a rigorous audit of our curriculum design, delivery, facilitators, and content of our courses.

We are also accredited by government as a management training and consulting firm.In addition to other international institutes including :International institute of Business analysis(IIBA);(APMG)Association of Project Management Group;International institute of Six Sigma Certification;Peoplecert,Clover Health and Safety,Nebosh,Pregen Business School Atlanta,Simplilearn;International institute of Supply Chain Management (UK).
JK Michaels is in alignment with International Standard in Quality and Safety

We are committed on delivering on our customers trust.

CUSTOMER RATING: 95% of our customers rated JK Michaels program excellent and of great value compared to what they pay.
REFERRALS: 95% of our business comes from referrals.
TRUST: Our customer retention rate is 95%.
TRACK RECORD: In year 2019, 96.4% of our customers rated JK Michaels as EXCELLENT.

Excitingly different, action learning system focused on improving talents & impacting bottom-line results.

JK MICHAELS LEARNING SYSTEM™ : Practical Action Learning + fun + intellectual intensity = Uncommon Performance
JK MICHAELS CONSULTING SYSTEM™ : Excellent project +process +People + Technology = Uncommon Performance .
CONDUCIVE LEARNING ENVIRONMENT: 99% of our customers rate our facility conducive serene and secure with unmatched technology, gourmet lunch, free refreshment, and WIFI.

After undergoing our training, our customers reported a minimum of 35% boost in their productivity,70% of them get promoted to a higher level at work, 98.5 % pass professional exam at their first sitting and 100% get to network and share experience with employers and top management.

We promise to support you until you succeed.

COURTESY: You are assured of a courteous and friendly customer service that will work with you until you succeed.
RESPONSIVENESS: We guarantee that your enquiries will be responded to, in three minutes.

Extensive topical resources, white paper, articles.

 

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