Session 1 :

Introduction to ISO 9001:2008
Effective internal audits begin with familiarization and understanding of the ISO 9001:2008 standard and its underlying concepts. Session includes the discussion and identification of company processes and applicable clauses.

Session 1:

Introduction to Internal Audits
Learn the purpose and objectives of audits with their respect to external versus internal audits.

Roles and Responsibilities of Internal Audits
Understand the roles and responsibilities of the Lead Auditor, Team Auditor, Auditee and Internal Audit Program Manager.

Plan the Internal Audit
Discuss how to prepare for the internal audit, such review of background information, development of the checklist, time management and sampling.

Audit Execution
Discuss interviewing techniques, collection of evidence, deal with confrontation and note taking of internal audits.

Reporting Results and Writing Nonconformances
Discuss the contents of the internal audit report and how to write a nonconformance.

Process Audits
Learn how to conduct process audits beginning with development of internal audit checklist using a process matrix. Observe a process audit together of a chosen area and learn how to complete the checklist.

 
Session 2:

Internal Auditor Training Case Studies
Receive the first case study and prepare audit checklists and auditee materials

Conduct Case Study I

Prepare and Conduct Case Study II

Prepare and Conduct Case Study III

Conduct an Internal Audit

Post-Audit Review
Review any auditor questions, audit trails and notes.