Do you want to…
Improve productivity while reducing time and costs?
Automate your manual processes?
Successfully overcome the challenge of streamlining processes in your
organisation?
Businesses that have implemented Business Process Management (BPM) are
already seeing solid returns on their investment through improved productivity
and efficiency along with a reduction in time and costs. By applying a business
process management approach, companies are able to automate their manual
processes and cross the boundaries between people, systems and technology.
With processes being the building blocks of any modern organisation, a solid
base is established when these business processes are controlled in order to
align all the available resources for achieving your corporate goals
COURSE OBJECTIVES:
This intensive three-day Certified Business Process Management training course focuses on the essential skills business people require to analyse and redesign their processes.
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Develop a business process strategy to meet stakeholder needs.
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Analyse, improve, design and develop processes to meet stakeholder needs.
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Align technology, organisation, and facilities with the business process strategy and design
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Apply their knowledge to manage process projects effectively.
Identify, clarify and manage business benefits arising from process change
COURSE CONTENT:
Introduction
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Critical success factors for effective process renewal.
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Business Process Management Methodology
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Determining the business process strategy
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business context
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stakeholder requirements
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core, guiding and enabling processes
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process architecture
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process priorities
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Project organisation and governance
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Risk management
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Process mapping
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Analysing the existing processes and their performance - identifying value add
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Renewing the process design
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Developing the process - enabling, supporting and controlling capabilities
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Verifying the new or renewed processes
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Aligning the organisation structure & job roles.
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Implementing the new or renewed processes
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Operating the new processes and continuous improvement.
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Developing a Benefits Map
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Benefits Scorecard
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Managing Benefits delivery
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Fundamentals of Microsoft Visio
CERTIFICATION:
You will become a Certified Business Process Manager at the end of course on successful completion OF A CASE STUDY AND A FINAL EXAM. THE EXAM WILL BE A OPEN BOOK EXAM CONTAINING 100 QUESTIONS AND FOR 2 HOURS WITH PASS MARK AS 60% TO AWARD THE CBPM® CERTIFICATE. All SUCCESSFUL participants will be awarded CBPM® Certificate from JK Michaels Europe at the end of the course.
